In 2021 everything is moving to the cloud, your emails, your music, & the pictures on your phone. Cloud technology provides convenience and accessibility – anywhere, anytime on any device. A modern business can have the same 24×7 convenience and global accessibility built into their communication system by using a Cloud Communication solutions for business like banterphone.
As clear in the name, Cloud communications or specifically cloud telephony is a technology that saves all the data on the cloud instead of local servers and systems. The main advantages of cloud telephony over traditional powerful business phone system are economy, efficiency, and flexibility.
Businesses that use cloud telephony instead of traditional phones do not have to worry about the cost of purchasing and maintaining hardware. Cloud telephony systems like banterPhone can turn any device into a phone as long as there is an internet connection available. The features that business phones provide with help of multiple software and tools are just inbuilt on a cloud communication tool like banter.
The benefits of cloud telephony for small businesses
Subscription Model – A simple monthly subscription can give small businesses the ability to use features that are only available to large call centers.
Low hardware Investment – With cloud communications systems, there is no need for expensive hardware like phones and dedicated computers. Staff can log in from any device with an internet browser and connection to start calling. Calls can even be forwarded to smartphones when required.
Flexible payment Model – There are no long-term contracts with banterphone, so small businesses can use the services worry-free, without being burdened with heavy fees while downsizing.
Scalability – Small businesses can start with just 1 phone line/number and add extensions or additional lines simply from their online account.
Great Features – Call recording, monitoring, IVR, team creation, call forwarding – all must-have features for a small business to operate like a fully equipped calling and communication hub are built into the banterphone.
Automation – Cloud technology can provide unprecedented levels of automation which can’t even be imagined with traditional phone systems offering amazing efficiency and cost-saving with zero human error.
The benefits of cloud telephony for medium and large businesses
Integrations – Banterphone integrates with any kind of CRM, POS, Sales management, or any other type of existing tools using APIs and webhooks so there is a seamless flow of business information and no additional manual work.
Customized reporting and analytics – Customisable dashboards and reporting capability of banterphone help extract business insights that management can use to make informed business decisions.
Multiple location management – Multiple locations and teams can be managed from a single access point to keep complete control at the top but still provide autonomy location-wise or team-wise.
Continuous upgrade – Banterphone cloud communication adds more features and capability on a regular basis to keep up with advancing business requirements.
Secure and Scalable – The inherent cloud architecture of banterphone keeps data and metadata secure for any user or organization with complete log files of access and errors.
The features of cloud communication system on banterphone
1. Virtual/Ported Business Number
Cloud Telephony easily functions through a Virtual Number or just porting a number that is being used already. This simple 10-digit number of mobile or landline allows you to receive calls, voice mails, send automated responses, view call details, hear call recordings, etc. Businesses can operate with multiple locations, branches, departments, and users. The banterphone system can receive customer calls from any device and can be routed to any device without the need for a dedicated workstation or desktop.
2. (IVRS) Interactive voice response system
IVRS facilitates easy management of inbound calls using automation reducing the burden on manpower. The callers can route themselves through an intelligent intuitive system based on their convenience. The following are the IVR features that come inbuilt with banterphone-
Welcome Message Recording
Single and Multi-level IVR
Unlimited teams Departments
Intelligent routing based on department, language, and office timing
Call distribution automation with agent priority or ring all.
Call Queue management
3. Call Analytics
Call analytics help capture information from all the phone calls made to and from the organization. Banterphone will measure, collect, analyze, and generate reports on call data. This information gives insights into the caller’s journey and various call types. Businesses can track certain KPIs to determine productivity, efficiency, and ROI.
4. Record Calls
The call recording feature captures the audio from every call on the cloud. The calls can be analyzed or just used for reference, note-taking, and compliance purposes. Team leaders or management can review their teams’ calls for feedback and re-training assets.
5. Customisable Dashboards
A simple drag and drop option lets you design dashboards with metrics pertinent to the organization. Analyze data across all data points and gain insights for making informed decisions.
6. Limitless Integrations
Small and large businesses use multiple tools like CRM, POS, accounting, and marketing purposes. The possibility to integrate all the platforms creating a standalone interface for accessing customer information is a must-have for a modern business. The best feature of the banterphone Cloud Telephony solution is the API integrations. API’s pull the information from your CRM, ERP, help desk, or other tools to consolidate data in actionable formats
7. Call forwarding
Any incoming calls should be forwarded to the designated number if they cannot be answered. Calls can be forwarded to personal numbers without disclosing the number to callers. This feature is especially useful when staff is working out of the office or during non-business hours.
The Bottom Line
banterPhone is a cloud-based business telephony service for small and large businesses that need dedicated phone numbers for internal and external use. You don’t need to spend money on a costly on-site telephone system that may or may not be suitable for your current business model and strategy.
Organizations can replace their existing telephone systems or just set up a brand new communications system using the banterPhone application most cost-effectively within minutes. The support team will assist in the smooth integration of your current business model using automation and workflow features which are the mainstay of a cost-saving cloud solution – banterphone.
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