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Apr 10, 2025

Apr 10, 2025

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Being Friendly To Customer Service Employees

When you go into a business, do you tend to be friendly to customer service employees?

I have worked in many different customer service roles over the years and have experienced both gracious and grumpy customers. As an employee, some customers treat you with such kindness. They are patient, friendly and kind with a ready smile. Other customers treat you like you are beneath them - they treat you like you are stupid because you are working in customer service.

I have always been very good at my customer services jobs - I am good at working with the public as I am friendly and competent. Yet even so I have been treated very poorly by many people. It’s like people think that you are an easy target for their bad mood - it can be so horrible!

I am also sometimes the customer - so I understand that sometimes it can get very frustrating from that end as well. Some people are not particularly competent at their jobs and it’s frustrating as the customer. Some people are not very friendly when they are working customer service jobs and that is off-putting. Sometimes you do actually have to address the service as a customer - I have certainly had to involve a manager or two in my life when I have received poor service.

What I always come back to, though, is that everyone deserves kindness and grace - we never  know what circumstances other people have going on in their lives. Furthermore, you can still be kind even if there are issues with the service you are receiving. You don’t ever have to treat someone like they are beneath you - even if you are frustrated with them! Sometimes kindness means keeping your mouth shut if you have nothing nice to say, and sometimes it means a private conversation with a manager where you share your experience and ask for it to be fixed.

Here are a few important things to remember as a customer when you are interacting with customer service employees:

  • A smile goes a long way as the customer.

  • Please and thank you are important words to remember!

  • Treat other people the way you would like to be treated.

  • It’s ok to ask them a question too - you can ask them how they are doing too 🙂

  • We all have off days and sometimes require a little grace

What do you think? What do you think is an appropriate way to deal with bad customer service that isn’t rude?

Quote of the day

“You only live once, but if you do it right, once is enough.” ― Mae West

Article of the day - The art of kindness

Kindness is more than behavior. The art of kindness involves harboring a spirit of helpfulness, being generous and considerate, and doing so without expecting anything in return.

Rather than viewing it exclusively as an action, think of kindness as a quality of being you can cultivate. Giving kindness often is simple, free and health-enhancing.

Good for the body

Kindness has been shown to increase self-esteem, empathy and compassion, and improve mood. It can decrease blood pressure and cortisol, a hormone directly correlated with stress levels. People who give of themselves in a balanced way also tend to be healthier and live longer.

Kindness can increase your sense of connectivity with others, decrease loneliness, combat low mood and improve relationships. It also can be contagious, encouraging others to join in with their own generous deeds.

Looking for ways to show kindness can give you something to focus on, especially if you are anxious or stressed in certain social situations.

Good for the mind

Physiologically, kindness can positively change your brain by boosting levels of serotonin and dopamine. These neurotransmitters produce feelings of satisfaction and well-being, and cause the pleasure and reward centers in your brain to light up. Endorphins, your body's natural painkiller, also may be released when you show kindness.

Discover ways you can create happiness.

Be kind to yourself

When sharing kindness, it's not just how you treat other people — it's also about how you extend those same behaviors and intentions to yourself. I believe you can be kinder in your own self-talk and practice gratitude.

People are good at verbally beating themselves up which does not work as a pep talk. Rather, negativity often causes you to unravel and may even create a vicious cycle of regularly getting down on yourself. You wouldn't talk to your neighbor the way you sometimes speak to yourself. This is what I call the good neighbor policy, which can be helpful. If you wouldn't say it to your good neighbor, don't say it about yourself.

Take action

Start your day with this question: "How am I going to practice kindness today?" For a homework assignment, I have invited some patients to pay attention and periodically document their evidence of kindness to others and especially to themselves during the day. This positive focus is like planting positive seeds in your mind garden. Where focus goes, energy flows.

A young client recently asked if I wanted them to get on the ARK. When I asked what that meant, the client replied, "Acts of random kindness." How about you? Are you willing to get on the ARK?

Consider joining Mayo Clinic Health System's Kickstart Kindness program to start your kindness journey. The program offers many ideas on how to extend kindness to yourself, your community, environment, home, family, co-workers and others.

Finally, I'd like to leave you with this quote by the Dalai Lama: "Be kind whenever possible. It is always possible."

Question of the day - What do you think is an appropriate way to deal with bad customer service that isn’t rude?

Other Relationships

What do you think is an appropriate way to deal with bad customer service that isn’t rude?

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