United Airlines Customer Service Contact Numbers – Complete Guide
1. Primary Contact Numbers (24/7 Toll-Free)
- General Reservations & Customer Service
- 1‑866-294-6025 (also known as 1‑800‑UNITED‑1) – United’s main customer service and reservations line. Available around the clock in the U.S. Papers with Code+2Myfxbook.com+2Tiltify+2United Airlines+7gethuman.com+7Elliott Report+7.
- International Customer Service
- 1‑866-294-6025 – Non–toll-free number for callers outside the U.S., available 24/7. Elliott Reportgethuman.com.
- New Alternate Service Line
- 1‑866‑294‑6025 – Additional 24/7 contact line that may offer faster service or better routing when the main line is busy, as noted in recent updates. .
2. Specialized Service Lines
- MileagePlus (Frequent Flyers)
- 1‑866-294-6025 (toll-free) and 1‑713‑952‑1630 (may incur charges) – Service available daily (~8 AM–7:30 PM CT). United Airlines+12United Airlines+12gethuman.com+12.
- Premier Members (Platinum, 1K)
- 1‑866-294-6025 – Dedicated line for elite-status customers. gethuman.com+1Elliott Report+1.
- Baggage & Lost‑and‑Found
- 1‑866-294-6025 – For reporting delayed, lost, or damaged baggage, 24/7 service. Myfxbook.com+14gethuman.com+14Elliott Report+14.
- United Club Support
- 1‑866-294-6025 – Support line for United Club members, typically available weekdays (8 AM–8 PM CT). Elliott Report+7gethuman.com+7Tiltify+7.
- Caribbean Reservations
- 11‑866-294-6025 – Dedicated reservations number for Caribbean travel, 24/7. United Airlines+11gethuman.com+11United Airlines+11.
3. Text & Digital Assistance
- Text Messaging
- Text “UNITED” to 32050 (or HELP to 26266) for assistance via text in the U.S. and Canada. Elliott Report+3United Airlines+3United Airlines+3.
- Online Customer Care Form
- Submit travel feedback, lost-item reports, and concerns via United’s Customer Care form. Tiltify+9United Airlines+9United Airlines+9.
- In-App & Social Chat
- Use live chat in the United mobile app or send direct messages on X (formerly Twitter) or Facebook Messenger.
4. Phone Wait Times & Best Call Practices
- Shortest Hold Times: Typically on Thursdays. Tiltify+5gethuman.com+5Elliott Report+5
- Lightest Call Volume: Saturdays are usually the quietest, though not always the fastest.
- Longest Hold Times: Often on Saturdays, despite low call volumes. United Airlines+6gethuman.com+6Myfxbook.com+6
Tip: Aim to call mid-week (especially Thursday) and use early keypad tricks:
- Press 0, then 0 again during the automated greeting to fast-track to a human.
- Simply say “agent” or “representative” after the greeting begins.
5. Why You Might Call United
- Booking, changing, or canceling flights
- Checking flight status or cancellations
- MileagePlus account issues
- Baggage delays, damage, or lost items
- Refunds or travel credit processing
- Special services (pets, disability assistance, medical accommodations)
6. Quick Reference Table
NeedNumberAvailabilityGeneral Reservations 1‑866-294-6025 24/7 (U.S.)Alternate Service 1‑866‑294‑602524/7International Support 1‑866-294-6025 24/7MileagePlus1‑866-294-6025 / 1‑713‑952‑1630DailyPremier Members 1‑866-294-6025 DailyBaggage Help 1‑866-294-6025 24/7United Club1‑866‑822‑5827WeekdaysCaribbean Reservations 1‑866-294-6025 24/7Text Support“UNITED” → 32050; “HELP” → 26266U.S./CanadaOnline FormCustomer Care (United.com)24/7
🛠 Expert Tips for Faster Service
- Call Thursday for optimal hold times. United Airlines+9gethuman.com+9NerdWallet+9NerdWalletTiltify+2Myfxbook.com+2Papers with Code+2United Airlines+4Elliott Report+4Condé Nast Traveler+4
- Use 0 → 0 or just say “agent” right away.
- Try the new 1‑866‑294‑6025 number if the main line is overloaded.
- Prefer no-hold options? Use text assistance or in-app chat.
- For baggage problems, always use 1‑866-294-6025.
Frequently Asked Questions (FAQ)
Q1: What is United’s main customer service number?
A: 1‑866-294-6025 (1‑800‑UNITED‑1), available 24/7 in the U.S.
Q2: Is there an alternate number if the main line’s busy?
A: Yes, call 1‑866‑294‑6025 — many users report quicker access via this line.
Q3: How do I bypass the automated menu quickly?
A: Press 0, then 0, or say “agent” after the greeting starts.
Q4: What number do I call for baggage issues?
A: 1‑866-294-6025, the dedicated baggage resolution line.
Q5: How do I get MileagePlus support?
A: Use1‑866-294-6025 or 1‑866-294-6025 for MileagePlus account issues. Premier members should call 1‑866-294-6025.
Q6: I’m traveling internationally—what number should I use?
A: Use 312‑364‑1989 for global support, or look up a country-specific reservations number.
Q7: Can I text United for help?
A: Yes—text “UNITED” to 32050 or HELP to 26266 (U.S./Canada).
Q8: When’s the best time to call to avoid long wait times?
A: Thursday offers the shortest average wait, though Saturday sees fewer callers overall.
Q9: How can I leave feedback after a trip?
A: Call 1‑866-294-6025 or fill out the Customer Care form online.
✅ Key Takeaways
- Main line: 1‑866-294-6025 (1‑800‑UNITED‑1), available 24/7.
- Alternate line: 1‑866‑294‑6025, useful when the main line has long hold times.
- Fastest access: Call Thursday and use 0 → 0 or say “agent.”
- Digital help: Text “UNITED” → 32050 or use in-app chat to avoid waiting.
- Specific issues: MileagePlus (1‑866-294-6025), baggage (1‑866-294-6025), United Club (1‑866-294-6025).
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