Are you having trouble printing with your Rollo printer? Don’t worry in this blog; we will give you step by step guide on how to troubleshoot the Rollo label printer both for mac and windows. The thermal printer and laser printers do face issues that can be erected by following some steps.
Most of the issues are because of the new USB installation, and resetting your Rollo printer seems a good solution that works every time. In this blog, we will give you a step-by-step guide on how to reset your Rollo printer. We will also guide your settings for your device you can change to resolve troubleshooters. So let us start with the blog by starting with Thermal Technology.
What Is A Thermal Printer?
A thermal printer is a special type of printing technology in which the printer does not require any ink cartridge for printing. Rather it uses a special type of paper that changes colors when heated. You must have seen the thermal printer in restaurants or stores at cash counters. Thermal printers are only used for printing black and white prints.
Why Should You Use A Thermal Printer?
The main benefit of owning a Thermal printer is there’s no need to buy a traditional ink cartridge, and it’s great for printing speed. Thermal printers print far faster than laser printers, and their per-print cost is also very less expensive.
Why Am I Not Able To Print Rollo Printers?
If you’re not able to print in your Rollo printer, then follow the below steps:
For Windows
If your Rollo printer is showing a green light and you are still not able to print labels, then definitely your Rollo printer is connected with a new USB connection. This means that your Rollo printer has been registered completely new, and your old print queue tasks are not able to find your printer connected. To fix this issue, follow the below steps:
- Go to the Control Panel on your Windows computer and click on Printers and Scanners.
- After that cross-check, your Rollo printer is in active status.
- Try printing your label with the active paper installed.
If still, your Rollo printer is showing inactive status, then unplug your USB cable and plug it back. After plugging back your USB, wait for your Windows system to recognize your printer.
For Mac
Follow the below step if you’re not able to use the printing operation on mac:
- First of all, unplug your USB cable from your Mac.
- Then power off your Rollo printer and unplug your Rollo printer from the power source.
- After that, on the printer page of your mac, navigate to the printer list. You will see a pop-up asking you to reset your printing system.
- You will be prompted to download the mac driver. Download the driver for Mac when asked.
- After the installation of the Rollo driver, plug your printer cable into the power socket.
- Now turn your Rollo printer when restarted, hold the circular button on the top of the printer and wait until you hear two consecutive beeps.
- After that, your Rollo printer’s green light will turn back on. Hold the circular button on the top of the printer, and your printer will automatically print a self-test.
- After the self-test, plug your Rollo USB into your Mac
How To Fix Small Size Fonts On My Labels?
Follow the below steps to fix your small fonts on labels:
- First of all, go to the printer icon in your printer list.
- In the Rollo printer, click on Printing Preferences.
- After that, go to Options and set the default paper length.
- Now, at last, set your paper length size to 100mm x 150mm.
Final Words
In this blog, we have explained the step-by-step process of how to troubleshoot Rollo Label Printer. We hope you found this blog helpful; if you have any don’t related to Rollo printer troubleshooting errors, refer to our Frequently Asked Questions.
Frequently Asked Questions
Why Is My Rollo Printer Not Functioning?
The major reason for facing connection issues may be because of the new connection of the USB port. The reason for this is that whenever you plug in a new USB port, it registers the printer as a new printer. And since you’re giving the print command to the old printer registration, it won’t initiate the printing process.
How Do I Reset My Rollo Label Printer?
To reset your Rollo printer, press and hold the R button on the Rollo printer until you hear a beep. After that press, press the WiFi LED button on the printer 10 times, and this will finally factory reset your printer.
Why Is My Label Printer Not Functioning?
The most common reason for a label printer not to function properly may be the disconnection of the cable. For this, we recommend you check if all of your cables are plugged in. And after that, you need to check the driver software. If, after that, your problem persists, then it is a problem with your Rollo printer driver that it is not able to communicate with your computer. In the printer driver issue case, just simply reinstall the Rollo printer driver.
When Do I Need To Contact Rollo Printer Support?
If none of your Rollo printer issues are fixed, or you’re finding it hard to use any of the Rollo printer features, then you should definitely reach out to Rollo support directly.
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