From startups scaling fast to enterprises managing distributed teams, dependable IT support is non-negotiable. At CubenSquare, we offer comprehensive IT support services tailored to meet the needs of modern organizations — ensuring smooth operations, minimal downtime, and a secure digital environment.
Our IT support goes beyond basic troubleshooting — we focus on preventive care, real-time monitoring, and continuous optimization.
24x7 Support for a Fintech Client
A growing fintech startup was facing repeated downtimes during peak hours. CubenSquare established a 24x7 L2 support model with alerting via Prometheus + Grafana and remote management tools. With defined escalation workflows and weekly audits, incident rates dropped by 60% and system uptime improved to 99.98%.
GOMS – Strategic IT Leader & Mentor
At CubenSquare, our IT Support practice is shaped by the experience of GOMS, a seasoned IT strategist with 17+ years of industry leadership. He has previously set up and scaled IT support teams for enterprises like Comcast and IBM, ensuring mission-critical systems run smoothly. His vision ensures that our support teams stay proactive, scalable, and always aligned to your business goals.
🔗 Know more about GOMS - https://cubensquare.com/goms
What CubenSquare Offers:
- ✅ L1, L2 & L3 Support Models
- ✅ Remote & On-Site Technical Assistance
- ✅ Cloud & On-Prem Infrastructure Monitoring
- ✅ Network Configuration, Firewall & Security Patching
- ✅ Desktop, Server & Virtual Machine Support
- ✅ User Access, Email & SaaS Account Management
- ✅ Ticketing System Setup (Freshdesk, Jira Service Mgmt.)
- ✅ SLA-driven Escalation & Incident Management
Business Benefits:
- Reduced Downtime & Increased Productivity
- Proactive Issue Resolution & Security Monitoring
- SLA-based Response & Fast Ticket Closure
- Scalable Support as Your Business Grows
- Seamless Integration with Existing IT Tools
- Hybrid Support Model (On-Site + Remote)
Contact Us:
Let’s build a robust IT support model for your business.
Call or WhatsApp us at +91 98401 74214
Mail us at [email protected]
Visit : www.cubensquare.com
Explore IT Support Services - https://cubensquare.com/it-support/
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