In an era where customer expectations are shaped by seamless digital experiences, the automotive retail industry is undergoing a major transformation. At the forefront of this change is Tekion, a technology company reimagining how dealerships, manufacturers, and consumers connect and transact in the automotive world.
Built from the ground up with cloud-native architecture and artificial intelligence (AI) at its core, Tekion offers a comprehensive platform that streamlines dealership operations, enhances customer engagement, and creates new revenue opportunities—all within a single ecosystem.
A Modern Platform for the Automotive Ecosystem
Tekion’s platform is designed to serve every player in the automotive value chain—dealers, OEMs (Original Equipment Manufacturers), and third-party tech providers. The solution is modular and scalable, allowing users to tailor the system to their specific needs.
For dealerships, Tekion offers:
- AI-Driven Dealer Management System (DMS): Handles inventory, service, accounting, CRM, and more in one place.
- Connected Retail & Service Experience: Ensures a consistent and convenient experience across online and in-store channels.
- Digital Payments and Financing: Enables secure, seamless transactions and financing workflows.
- Advanced Reporting Tools: Helps dealerships make data-backed decisions with real-time analytics.
- Tekion Pay: Integrates digital payment solutions into the sales and service processes.
- TDP (Title, Document, and Plate): Streamlines tax, title, and license processing across states.
For manufacturers, Tekion provides:
- A fully customizable digital shopping journey, including vehicle configurators, pricing, add-ons, and financing.
- Tools like digital concierge services, online documentation (eSign), and direct-to-home delivery, supporting a complete online purchase experience.
Meanwhile, tech partners benefit from Tekion’s open API infrastructure, allowing seamless integration with existing systems and access to real-time dealership data—something rarely offered in legacy automotive platforms.
Built on AI for Personalized, Predictive Experiences
What makes Tekion truly different is its native AI foundation. Instead of adding AI as a bolt-on feature, Tekion has built intelligence directly into every layer of its platform.
This allows dealerships to:
- Predict customer service needs based on historical data.
- Provide personalized upsell recommendations.
- Automate repetitive tasks like appointment scheduling and inventory management.
- Improve follow-ups and customer retention using intelligent CRM prompts.
The AI learns and adapts in real time, enabling a smarter, more responsive business operation while delivering highly personalized experiences for customers.
Real Results Backed by Data
Tekion doesn’t just promise results—it delivers measurable impact. Dealerships using the platform have reported:
- $9,000+ in monthly upsells from accessory recommendations.
- $36,000 in service upsell revenue each month.
- $64,000 saved annually by reducing paper, printing, and toner usage.
- 180 hours per month saved on manual administrative tasks.
- 23% reduction in overdue receivables through smarter payment and invoicing systems.
- 31% increase in Per Vehicle Retailed (PVR) with better upsell tracking and customer engagement.
These improvements go beyond financial benefits—they also reflect smoother workflows, improved customer satisfaction, and increased operational transparency.
Scalable, Secure, and Future-Ready
Tekion’s commitment to security and compliance is another key differentiator. The platform meets industry-leading standards, including ISO 27001, ISO 27701, SOC1, and SOC2 Type II, ensuring that all customer and business data remains protected.
Moreover, the platform provides:
- Unlimited data storage
- Real-time system performance tracking
- Full data ownership for dealerships
- Developer access to APIs and documentation, making integration and customization easy.
This level of transparency and openness is rare in traditional dealer software, which often locks businesses into rigid frameworks with limited flexibility.
Proven at Scale
Tekion's growth and adoption reflect its success in reshaping how automotive businesses operate. So far, the platform has facilitated:
- $43 billion+ in total transactions
- Over 3 million vehicles sold through Tekion-powered processes
- 24 million service appointments completed
- 225 million parts sold
- Over $4 million in machine learning‑generated revenue
- 95.6% sales forecasting accuracy
- 81.6% show rate for scheduled service appointments
These numbers speak to Tekion's broad and deep impact on the automotive ecosystem.
A Word from the Industry
Patrick Hutchinson, CFO and General Counsel at McDonald Automotive Group, shares his perspective:
“With a modern tech stack like Tekion’s, you’re not just upgrading software—you’re elevating your entire security and operational capability. Compared to systems built decades ago, this is a whole new level of protection and performance.”
Why Tekion Matters in 2025 and Beyond
Tekion isn’t just another automotive software provider—it’s a technology enabler for an industry that has long been underserved by innovation. With AI-powered intelligence, a seamless omnichannel experience, and open infrastructure, Tekion empowers dealerships and manufacturers to deliver the modern retail experience today’s customers expect.
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