How to Get a Refund from United Airlines

Experiencing a missed flight, cancellation, or delay with United Airlines can be inconvenient, but knowing how to handle these situations can save you both time and money. Whether you’re dealing with a canceled flight or need assistance in Spanish, United Airlines offers clear procedures for requesting a refund. Here’s a detailed guide to help you secure your refund effectively.

Understanding United Airlines' Refund Policy

United Airlines provides refunds under specific circumstances. Below are the main scenarios where you may be eligible:

1. Flight Cancellations or Significant Delays

If United cancels your flight or if there is a significant schedule change, you are entitled to a refund. A "significant change" typically refers to a delay of more than three hours for domestic flights and six hours for international flights.

2. 24-Hour Booking Guarantee

You can cancel your reservation within 24 hours of booking for a full refund, provided the booking was made at least seven days before the scheduled departure.

3. Refundable Tickets

Passengers who purchase refundable tickets can cancel their reservation at any time before the flight’s departure and receive a full refund.

4. Non-Refundable Tickets

Generally, non-refundable tickets are not eligible for refunds. However, United may consider exceptions in cases such as the death of a passenger or an immediate family member.

For additional information about missed flights and related policies, consult the United Airlines Missed Flight Policy for guidance on your options.

Steps to Request a Refund from United Airlines

1. Cancel Your Reservation: Before requesting a refund, ensure you cancel your reservation. This can be done via the "My Trips" section on United’s website or by contacting customer service. For Spanish-speaking customers, assistance is available at United Airlines en español teléfono.

2. Submit a Refund Request

Complete the refund request form on United’s official website after canceling your reservation. You’ll need to provide the following details:

• Your ticket number

• Contact information

• A reason for the refund request

3. Wait for Confirmation

United Airlines will review your request and notify you of the outcome. Refund processing times typically take:

• Up to 7 business days for credit card purchases.

• Up to 20 business days for other payment methods.

Additional Considerations

1. Travel Insurance

If United denies your refund request, check your travel insurance policy. Many policies cover cancellations, interruptions, or other travel disruptions.

2. Credit Card Protections

Certain credit cards offer travel benefits that may cover non-refundable expenses. Review your card’s terms to determine if you’re eligible for reimbursement.

3. Department of Transportation (DOT) Regulations

According to the U.S. Department of Transportation, passengers are entitled to refunds if an airline cancels or significantly changes a flight. This rule applies even to non-refundable tickets.

How to Contact United Airlines

If you need further assistance, use the following resources:

• Customer Service: 1-800-UNITED-1 (1-800-864-8331) or (1-888-873-0241)

• Website: www.united.com 

Conclusion

Getting a refund from United Airlines is straightforward if you understand their policies and take the correct steps. Whether you’re dealing with a flight cancellation or missed flight, promptly cancel your reservation, submit a detailed refund request, and explore additional protections like travel insurance or credit card benefits. For Spanish-speaking travelers, United Airlines provides tailored support to ensure a smooth experience.