QuickBooks Desktop is a reliable accounting software, but sometimes users encounter errors while downloading bank transactions. One common issue is QuickBooks Error Code OL-222, which occurs when QuickBooks fails to process a bank file due to formatting issues.

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If you’re facing Error OL-222, follow this guide to resolve it. For immediate help, call QuickBooks Support at 855-389-9729 for 24/7 expert assistance.

What is QuickBooks Error Code OL-222?

Error OL-222 occurs when QuickBooks fails to read the .QBO (Web Connect) file provided by your bank. The error message may appear as:

📌 "QuickBooks was not able to complete your request. Please contact your financial institution. (OL-222)"

This error usually happens due to improperly formatted Web Connect files, outdated software, or security settings blocking QuickBooks.

Causes of QuickBooks Error OL-222

🔹 Invalid characters in the .QBO file provided by your bank

🔹 Corrupt or incorrectly formatted .QBO file

🔹 Outdated QuickBooks Desktop software

🔹 Bank’s Web Connect file not supported by QuickBooks

🔹 Firewall or antivirus blocking the connection

How to Fix QuickBooks Desktop Error OL-222?

Follow these step-by-step solutions to fix the issue.

✅ Step 1: Update QuickBooks to the Latest Version

An outdated QuickBooks version may not support the latest bank formats.

1. Open QuickBooks Desktop.
2. Go to Help > Update QuickBooks Desktop.
3. Click Update Now and check Reset Update box.
4. Click Get Updates and wait for the update to install.
5. Restart QuickBooks and try downloading your bank transactions again.

If the error persists, move to the next step.

✅ Step 2: Download a New .QBO File from Your Bank

A corrupt or improperly formatted .QBO file can trigger Error OL-222. Try downloading a fresh file.

1. Log in to your bank’s website.
2. Locate the download transactions option.
3. Ensure the file format is .QBO (Web Connect).
4. Download the new .QBO file and try importing it into QuickBooks.

If the error continues, proceed to the next step.

✅ Step 3: Fix the .QBO File Formatting

Some banks may include invalid characters in the Web Connect file, which QuickBooks cannot read.

1. Open the .QBO file in Notepad.
2. Look for *special characters (! @ # $ % ^ & ) and remove them.
3. Save the file and try importing it into QuickBooks again.

If the file is still unreadable, contact your bank to verify its format.

✅ Step 4: Disable Firewall & Antivirus Temporarily

🔹 Sometimes, firewall or security software may block QuickBooks from processing bank files.

1. Disable your firewall or antivirus software temporarily.
2. Open QuickBooks and try importing the .QBO file.
3. If it works, add QuickBooks as an exception in your security settings.

✅ Step 5: Create a Test Company File

To check if the issue is with your company file, try importing the .QBO file into a test company.

1. Open QuickBooks Desktop.
2. Go to File > New Company > Start Setup.
3. Create a test company file and open it.
4. Try importing the .QBO file into the test company.

🔹 If the file works in the test company, your main QuickBooks file may be damaged. You might need to repair your company file using the Rebuild Data tool.

✅ Step 6: Contact Your Bank for Support

If none of the above steps work, your bank may not be sending .QBO files in the correct format.

📞 Call your bank’s customer support and ask them:

✔ Is your QuickBooks Web Connect file correctly formatted?

✔ Has the bank changed Web Connect settings recently?

✔ Can they provide a different .QBO file for testing?

Still Facing QuickBooks Error OL-222? Call QuickBooks Support at 855-389-9729!

If Error OL-222 is preventing you from downloading bank transactions, don’t waste time—our QuickBooks experts are available 24/7 to resolve the issue.

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📞 Call QuickBooks Support at 855-389-9729 now and fix your bank connection error instantly!