Salesforce CTI (Computer Telephony Integration) is a powerful tool that integrates your phone system with your Salesforce CRM. This integration streamlines your customer interactions, improves agent productivity, and enhances the overall customer experience.

Key Benefits of Salesforce CTI Integration

• Seamless Customer Interactions: CTI automatically logs calls, notes, and other customer interactions directly into Salesforce, providing a complete view of the customer relationship.
• Improved Agent Productivity: Salesforce CTI eliminates the need for manual data entry, allowing agents to focus on the customer conversation.
• Enhanced Customer Experience: CTI enables agents to quickly access customer information, personalize interactions, and provide faster, more efficient service.
• Increased Sales and Revenue: CTI can help you improve sales and revenue by streamlining the sales process and providing valuable insights into customer behavior.
• Better Reporting and Analytics: CTI provides detailed call data and analytics, allowing you to track key metrics and identify areas for improvement.

Key Features of Salesforce CTI Integration

• Click-to-Dial: Automatically dial phone numbers from within Salesforce with a single click.
• Call Recording: Record calls for quality assurance, training, and compliance purposes.
• Screen Pop: Automatically display customer information on the agent's screen when a call comes in.
• Call Transfer and Conference: Easily transfer calls between agents or conference multiple parties together.
• Presence Indicators: See the availability status of your team members in real-time.

By leveraging Salesforce CTI integration, you can transform your customer interactions and drive significant improvements in your business.

Contact Us - 

Company Name - 360 SMS APP

Phone Number - 3236414417

Address - Village Workspaces, 11845 W Olympic Blvd, Suite Westside, Los Angeles, CA 90064

E-Mail ID - care@360smsapp.com

Website - https://360smsapp.com/