Quick Fix: QuickBooks Payroll Update Not Working

Having trouble with your QuickBooks payroll updates? Don’t stress—we’ve got the solutions to get you back on track. Call us at +1(866)408-0544 for instant help!

Facing the "QuickBooks Payroll Update Not Working" issue? Learn the causes, errors, and expert solutions to fix payroll update problems fast. Call +1(866)408-0544.

Why Is My QuickBooks Payroll Update Not Working?

When you're managing payroll in QuickBooks, the last thing you want is for updates to fail. Unfortunately, the "QuickBooks Payroll Update Not Working" issue is more common than you'd think. This problem can halt your ability to process employee paychecks, generate tax forms, or update rates—essentially stopping payroll in its tracks.

Common Errors You May See

Here are a few frequent error messages linked with payroll update failures:

• Error PS033 – Damaged or corrupted CPS folder
• Error PS107 – Incomplete or interrupted update
• Error 15240 – Internet settings or file permissions issue
• Error 12007, 12009, 12029 – Network timeout or firewall block
• QuickBooks Failed to Send Usage Data

If any of these look familiar, you're in the right place.

Top Reasons Behind QuickBooks Payroll Update Not Working

Understanding what’s causing the problem can help you fix it faster. Here are the most common reasons:

1. Outdated QuickBooks Desktop Version

QuickBooks requires the latest version to communicate with Intuit’s servers and download payroll data.

2. Inactive Payroll Subscription

Your payroll service must be active and in good standing for updates to process.

3. Corrupted CPS Folder

The Critical Payroll System (CPS) folder holds essential payroll data. If it’s damaged, updates fail.

4. Incorrect System Date/Time

Your system’s clock must match the real-world time—if not, updates could be blocked.

5. Internet Connection Issues

A slow or unstable network can interrupt downloads or fail to connect to QuickBooks servers.

6. Firewall or Security Settings

Third-party antivirus or firewalls may be preventing QuickBooks from accessing update servers.

7. Admin User Access Required

Payroll updates require administrator-level permissions in Windows and QuickBooks.

How to Fix QuickBooks Payroll Update Not Working

Now that we’ve covered the causes, let’s move on to the step-by-step solutions.

Solution 1: Verify Payroll Subscription

1. Open QuickBooks Desktop.
2. Go to Employees > My Payroll Service > Account/Billing Information.
3. Log into your Intuit account to verify your subscription.
4. If it’s inactive, reactivate or renew it.

Solution 2: Update QuickBooks Desktop

1. Close all company files and open QuickBooks.
2. Click Help > Update QuickBooks Desktop.
3. Select Update Now.
4. Check the box for Reset Updates, then click Get Updates.
5. Restart QuickBooks and install the update.

Solution 3: Rename or Delete the CPS Folder

1. Navigate to:
2. C:\Program Files\Intuit\QuickBooks XX\Components\Payroll\CPS
3. (Replace XX with your version year.)
4. Rename the folder to CPS_old.
5. Try running the payroll update again.

Solution 4: Check Internet & Firewall Settings

• Ensure Internet Explorer is set as your default browser.
• Go to Internet Options > Advanced > Reset Settings.
• Add QuickBooks as an exception in your firewall and antivirus software.
• Ensure ports 443 and 80 are open.

Solution 5: Run QuickBooks as Administrator

1. Right-click the QuickBooks icon.
2. Select Run as Administrator.
3. Try the payroll update again.

Solution 6: Manually Download Payroll Updates

1. From QuickBooks, go to Employees > Get Payroll Updates.
2. Select Download Entire Update.
3. Click Download Latest Update.
4. A confirmation message will appear when the update is complete.

Pro Tips to Prevent Payroll Update Issues

• Update Regularly: Always keep QuickBooks updated with the latest patches and releases.
• Schedule Updates: Set payroll updates to download at low-traffic hours.
• Backup First: Before any major update, make sure to backup your company file.
• Use Stable Internet: A wired connection can help reduce update interruptions.

Need Expert Help? Call +1(866)408-0544

Still seeing that annoying "QuickBooks Payroll Update Not Working" message? Our payroll specialists are just a phone call away. Whether it’s a tech glitch, setup problem, or data error—we’ll fix it fast and efficiently.

Final Thoughts

When your QuickBooks Payroll Update is not working, it’s more than an inconvenience—it’s a business disruption. From outdated software to firewall conflicts, the reasons can vary, but the fixes are within reach. Follow the steps above or reach out to us for guided help. Call us for immediate help: +1(866)408-0544