Dial +1-800-845-9666| When QuickBooks error 12031

QuickBooks Error 12031 is a common error that occurs during the QuickBooks update process. This error is usually related to network timeouts, internet connection issues, or incorrect firewall and security settings. Here are the steps to troubleshoot and resolve QuickBooks Error 12031:

Steps to Resolve QuickBooks Error 12031

1. Check Internet Connection

Ensure you have a stable and active internet connection.
Open a web browser and navigate to several websites to verify your internet connectivity.

2. Verify Internet Explorer Settings

Ensure that Internet Explorer is correctly configured:
Open Internet Explorer.
Go to Tools > Internet Options.
Click on the Advanced tab and scroll down to the Security section.
Ensure that Use SSL 2.0, Use SSL 3.0, Use TLS 1.0, Use TLS 1.1, and Use TLS 1.2 are checked.
Click Apply and OK.

3. Check Firewall and Antivirus Settings

Ensure that your firewall or antivirus software is not blocking QuickBooks:
Add exceptions for QuickBooks and its related processes in your firewall and antivirus settings.
Refer to your firewall or antivirus documentation for instructions on how to add exceptions.

4. Configure Internet Connection Settings

Ensure that QuickBooks can use the correct internet connection settings:
Open QuickBooks.
Go to Help > Internet Connection Setup.
Select Use my computer's Internet connection settings to establish a connection when this application accesses the Internet.
Click Next and then Done.

5. Update QuickBooks Desktop

Make sure your QuickBooks Desktop is up to date:
Open QuickBooks.
Go to Help > Update QuickBooks Desktop.
Click on Update Now and select Get Updates.
Restart QuickBooks after the update completes.

6. Run QuickBooks as Administrator

Right-click the QuickBooks icon on your desktop.
Select Run as Administrator.
This ensures QuickBooks has the necessary permissions to perform updates.

7. Verify User Account Control (UAC) Settings

Temporarily disable User Account Control (UAC):
Open the Control Panel and go to User Accounts > Change User Account Control settings.
Move the slider to Never notify and click OK.
Restart your computer and try updating QuickBooks again.
Remember to re-enable UAC after the update is complete.

8. Check for Windows Updates

Ensure that your Windows operating system is up to date:
Go to Settings > Update & Security > Windows Update.
Check for updates and install any available updates.
Restart your computer and try updating QuickBooks again.

9. Perform a Clean Install of QuickBooks

If none of the above steps work, perform a clean install of QuickBooks:
Uninstall QuickBooks from Control Panel > Programs and Features (or Add or Remove Programs).
Rename installation folders (add .old to the end of the folder names):
C:\Program Files\Intuit\QuickBooks
C:\Program Files (x86)\Intuit\QuickBooks
C:\ProgramData\Intuit\QuickBooks
C:\Users\[Your User Name]\AppData\Local\Intuit\QuickBooks
C:\Users\[Your User Name]\AppData\Roaming\Intuit\QuickBooks
Reinstall QuickBooks using the latest download from the Intuit website or installation CD.

10. Contact QuickBooks Support

If the issue persists, contact QuickBooks support for further assistance:
You can reach QuickBooks support at +1-800-845-9666 for expert help.

By following these steps, you should be able to resolve QuickBooks Error 12031 and successfully update your QuickBooks software. If you need further assistance, feel free to ask!\

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