Southwest Airlines is a popular carrier operating at St. Louis Lambert International Airport (STL), where it serves as a major airline connecting passengers to a wide range of destinations within the United States. Known for its budget-friendly options, Southwest Airlines STL Terminal free checked baggage, and flexible change policies, Southwest has become a favorite for travelers flying in and out of St. Louis. Here’s a comprehensive look at what passengers can expect when flying Southwest from STL, covering everything from terminal information and check-in procedures to amenities and services offered by the airline.
Terminal Overview
Southwest Airlines operates out of Terminal 2 at St. Louis Lambert International Airport. STL has two main terminals, Terminal 1 and Terminal 2, with Southwest being one of the primary airlines in Terminal 2. This terminal is dedicated mostly to Southwest Airlines operations, making it efficient for passengers with streamlined check-in counters, security lanes, and boarding gates. Terminal 2 is typically less crowded than Terminal 1, enhancing the passenger experience with quicker access through security and easier navigation.
Check-in and Baggage Procedures
Check-in Options
Southwest Airlines offers a variety of check-in options to make the process convenient. Passengers can check in online through the Southwest mobile app or the airline’s website, beginning 24 hours prior to departure. Online check-in provides a digital boarding pass, which can be saved on a mobile device or printed at home for added convenience. For those who prefer checking in at the airport, Southwest also provides self-service kiosks in Terminal 2 where passengers can print boarding passes and check baggage.
Baggage Policy
Southwest Airlines has a generous baggage policy compared to many other airlines. Passengers are allowed to check two bags free of charge (up to 50 pounds and 62 inches each), making it an ideal airline for travelers with multiple bags or heavier luggage. Additionally, carry-on items, such as one small bag and one personal item, are permitted free of charge as long as they meet Southwest’s size requirements. Baggage drop locations are conveniently located near the check-in area, making it easy for travelers to drop off bags before heading to security.
Security Screening and TSA PreCheck
Travelers flying Southwest from STL can expect streamlined security in Terminal 2, though wait times can vary depending on the time of day. TSA PreCheck is available at STL for eligible passengers, offering a faster security experience with shorter lines and more relaxed screening protocols (shoes, laptops, and liquids can remain in bags). Southwest Airlines encourages passengers who frequently travel to enroll in TSA PreCheck, as it can significantly speed up the airport experience.
During peak travel hours, it’s recommended to arrive at least 90 minutes to two hours before domestic flights, as this allows ample time for check-in, security screening, and any potential delays. For travelers with TSA PreCheck, arrival times can be slightly more flexible.
Boarding Process and Gate Information
Southwest Airlines has a unique boarding process, which is also followed at STL. Instead of assigned seating, Southwest uses an open seating policy where seats are filled on a first-come, first-served basis. Boarding is done in groups, labeled A, B, and C, with numbers assigned to each passenger within their group. Boarding group and number are determined by when a passenger checks in (the earlier the check-in, the better the boarding position).
Upon arrival at the gate area in Terminal 2, passengers will find Southwest gate agents announcing boarding groups. Once their group and number are called, passengers can line up and proceed to select their preferred seats on a first-come, first-served basis.
Dining and Shopping Options
While waiting for flights, passengers at Terminal 2 can explore a selection of dining and shopping options. Some popular food choices include quick-service restaurants, coffee shops, and sit-down eateries offering both local and national cuisine options. Concession options at Terminal 2 include St. Louis favorites and popular chain restaurants, such as Starbucks, Dunkin', and Great American Bagel, as well as a few local bars and pubs where passengers can relax with a drink before boarding.
For those interested in shopping, there are several retail outlets available, including Hudson News for last-minute essentials, snacks, and reading materials. Travelers can find travel accessories, souvenirs, and St. Louis-themed merchandise, making it easy to pick up a few items to commemorate their visit.
Passenger Amenities and Services
Wi-Fi and Charging Stations
Free Wi-Fi is available throughout St. Louis Lambert International Airport, allowing passengers to stay connected while they wait. Southwest’s gates in Terminal 2 are equipped with charging stations and power outlets to charge phones, tablets, and laptops, ensuring travelers can stay productive or entertained while waiting for their flights.
Family-Friendly Amenities
For families traveling with young children, STL offers various kid-friendly amenities, including family restrooms and designated play areas in the terminal. Southwest Airlines staff are known for their friendliness and customer service, which can be a relief for families navigating the airport with children. Additionally, parents with children under six years old are allowed to board during Family Boarding, which takes place after Group A.
Accessibility Services
Southwest Airlines provides a range of accessibility services at STL to ensure a smooth experience for passengers with disabilities or special needs. Passengers can request wheelchair assistance, support with boarding, and priority seating as needed. There are designated accessible parking areas, and accessible restrooms are also available in Terminal 2. For passengers with hearing impairments, visual paging and TTY telephones are located throughout the terminal, ensuring that important announcements are accessible to all.
Parking and Ground Transportation
Parking Options
St. Louis Lambert International Airport offers multiple parking options for Southwest passengers. The Terminal 2 parking lot is a convenient option, located directly across from the terminal, allowing for quick and easy access. Other options include economy parking, which provides shuttle services to the terminals, and long-term parking options that are more budget-friendly for extended stays.
Ground Transportation
For those relying on ground transportation, there are several options available, including taxis, rideshare services (such as Uber and Lyft), and public transportation. The MetroLink light rail system connects STL with downtown St. Louis and surrounding areas, providing an affordable and efficient way to reach the city. Additionally, car rental agencies are located at the airport for passengers who prefer renting a vehicle.
Frequent Flyer Benefits and Rewards
Southwest Airlines operates the Rapid Rewards frequent flyer program, which allows passengers to earn points on flights and redeem them for free flights, hotel stays, and rental cars. Points can be earned based on the fare type purchased, with more points rewarded for higher fare classes like Business Select. This loyalty program is popular among frequent travelers due to its flexibility, with no blackout dates and a variety of options for redeeming points.
In addition, Southwest’s Companion Pass is highly sought-after by frequent travelers. It allows a designated companion to fly free (excluding taxes and fees) with a Rapid Rewards member on any flight, making it an excellent benefit for couples or close family members who frequently travel together.
Conclusion
Flying Southwest Airlines from St. Louis Lambert International Airport’s Terminal 2 offers passengers a streamlined, efficient, and passenger-friendly experience. Terminal 2 provides a spacious, well-organized layout with essential amenities for a comfortable journey, including dining, shopping, and family-friendly services. With Southwest’s affordable fares, free checked bags, and flexible boarding process, passengers can enjoy a low-stress airport experience, enhanced by efficient check-in, security options, and convenient ground transportation connections.
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