Southwest Airlines Unaccompanied Minor as a child aged 5–11 traveling without a parent, guardian, or other accompanying passenger aged 12 or older on the same flight and in the same class of service. The UM service is mandatory for children within this age group flying alone, and the airline does not permit children under five to travel unaccompanied. For children aged 12–17, the UM service is optional but can be requested by parents or guardians for an added layer of security and assistance.

Booking the Unaccompanied Minor Service

Booking a flight for an Unaccompanied Minor with Southwest Airlines involves a few additional steps compared to a standard booking. Here’s a detailed breakdown of the process:

1. Reservation and Fee: The UM service must be reserved by contacting Southwest Airlines directly via their customer service phone number. It cannot be booked online. The service incurs a fee of $50 each way, in addition to the airfare. This fee covers the extra attention and care provided to the UM throughout their journey.
2. Required Information: During the booking process, you will need to provide essential information, including the child’s full name, age, and date of birth. Additionally, details of the parent or guardian dropping off the child and the person authorized to pick up the child at the destination are required.
3. Travel Restrictions: Southwest Airlines does not allow UMs to travel on international flights, nor on itineraries that include a change of planes or a layover. This restriction ensures that the child is always on a direct flight, minimizing potential complications.

Check-In and Airport Procedures

Ensuring a smooth check-in process is crucial for an Unaccompanied Minor’s journey. Here’s what to expect:

1. Arrival at the Airport: It is recommended to arrive at least two hours before the scheduled departure time. This allows ample time for check-in and security procedures.
2. Documentation: At the check-in counter, the parent or guardian must present a valid government-issued ID and complete the necessary UM paperwork. This includes a form that outlines the child’s itinerary, contact information for both the drop-off and pick-up parties, and any special instructions or needs the child may have.
3. Security and Boarding Pass: After completing the paperwork, the child will receive a wristband indicating their UM status and a boarding pass. The parent or guardian can obtain a gate pass, allowing them to escort the child through security and to the departure gate.
4. Hand-Off to Flight Attendant: At the gate, a Southwest Airlines employee will take over and introduce the child to the flight attendants who will be responsible for their care during the flight. The parent or guardian must remain at the gate until the flight has departed.

In-Flight Experience

Southwest Airlines strives to make the flight experience for UMs as comfortable and enjoyable as possible:

1. Seating: UMs are typically seated near the front of the aircraft to ensure easy access for flight attendants. This also facilitates a quick exit upon arrival.
2. Attention and Care: Flight attendants are trained to provide extra attention to UMs, regularly checking in on them throughout the flight. They assist with any needs the child may have, such as getting settled, opening snacks, or using the restroom.
3. Entertainment: Southwest Airlines offers in-flight entertainment options, including movies, TV shows, and games accessible through the airline’s Wi-Fi network. It’s a good idea to provide the child with their own electronic devices and headphones to ensure they have entertainment during the flight.

Arrival and Pick-Up Procedures

The process upon arrival is equally important to ensure the child’s safety and comfort:

1. Escort Off the Plane: Upon landing, a flight attendant will escort the UM off the aircraft and into the care of a Southwest Airlines employee at the gate.
2. Verification Process: The designated pick-up person must present a valid government-issued ID that matches the information provided during booking. This step is crucial for ensuring the child is handed over to the correct individual.
3. Final Hand-Off: Once verification is complete, the Southwest employee will hand the child over to the authorized pick-up person. It is advisable for the pick-up person to arrive at the airport at least 30 minutes before the scheduled arrival time to avoid any delays.

Tips for Parents and Guardians

To make the travel experience smooth and stress-free, consider the following tips:

1. Preparation: Explain the travel process to the child in advance, including what to expect at the airport and during the flight. Reassure them that the flight attendants and airline staff are there to help.
2. Packing Essentials: Pack a small carry-on bag with essentials such as snacks, a water bottle, entertainment (books, tablets, games), and any necessary medications. Ensure all items comply with TSA regulations.
3. Contact Information: Equip the child with a card or note containing contact information for the parent or guardian, the pick-up person, and any other emergency contacts.
4. Arriving Early: Arrive at the airport early to allow enough time for check-in, security, and any unexpected delays.
5. Communication: Stay in communication with the child if they have a phone, and ensure they know how to contact you in case of any issues.

Conclusion

Southwest Airlines’ Unaccompanied Minor service is designed to provide a safe, comfortable, and reassuring travel experience for young travelers flying alone. By understanding the policies, procedures, and best practices, parents and guardians can ensure that their children are well-prepared and cared for throughout their journey. Whether it’s a trip to visit family, attend a camp, or embark on an adventure, Southwest Airlines is committed to making the experience as seamless and enjoyable as possible for its youngest passengers.