Emirates Airlines is one of the world’s most prestigious and widely recognized international carriers, known for its luxury, efficiency, and exceptional customer service. Headquartered in Dubai, Emirates connects travelers to over 150 destinations across six continents. Its growing global presence includes a vital footprint in Europe, and the Emirates Airlines Malta Office plays a key role in supporting its customers in the central Mediterranean region.
Whether you’re planning a holiday, traveling for business, or need assistance with an existing booking, the Malta office offers a range of essential services to ensure a smooth and stress-free travel experience.
Location of Emirates Airlines Malta Office
The Emirates Malta Office is conveniently situated in Luqa, close to Malta International Airport (MLA). This central location ensures easy accessibility for both local residents and international travelers.
Example Address:
Level 1, La Valette Club, Malta International Airport, Luqa LQA 4000, Malta
While this is a commonly known location for Emirates' operations in Malta, it's always recommended to confirm the exact address and office hours via Emirates’ official website or customer service hotline before visiting.
Operating Hours:
Monday to Friday: 9:00 AM – 5:00 PM
Closed on weekends and public holidays
For urgent or after-hours support, Emirates’ global customer service team is available 24/7 through its main website, mobile app, and phone helplines.
Services Offered at Emirates Malta Office
The Emirates Airlines Malta Office provides a comprehensive suite of customer services. Whether you’re flying Economy, Business, or First Class, the local office ensures that every aspect of your journey is supported.
1. Flight Bookings and Reservations
Travelers can book new tickets directly through the office. The staff are equipped to assist with:
- One-way, round-trip, and multi-city bookings
- Special fares and promotions
- Business and First Class upgrades
- Group travel arrangements
2. Ticket Modifications and Cancellations
If your travel plans change, the office can help you:
- Change travel dates or destinations
- Cancel flights and request refunds (where applicable)
- Rebook missed or delayed flights
- Handle fare differences or penalties
3. Emirates Skywards Loyalty Program
Frequent flyers can get assistance with Emirates’ popular rewards program, Skywards, including:
- Enrolling in the program
- Redeeming Skywards Miles for flights, upgrades, or partners
- Checking points balance and tier progress
- Resolving account issues or login problems
4. Baggage Assistance
The Malta Office helps with all baggage-related matters, such as:
- Baggage allowance details
- Excess baggage rates and pre-purchase options
- Lost, delayed, or damaged baggage claims
- Special baggage requirements (sports equipment, pets, etc.)
5. Visa and Entry Requirements
While Emirates does not issue visas, the staff can offer guidance on:
- Visa requirements for specific destinations
- Transit policies and stopover guidelines
- Health and travel documentation, including COVID-19 updates
6. Special Assistance Services
The office can make arrangements for passengers who need extra support, including:
- Wheelchair or mobility assistance
- Traveling with infants or children
- Medical or dietary needs on board
- Services for unaccompanied minors
7. Cargo and Freight Services
For commercial clients or individuals shipping goods, Emirates offers SkyCargo services. The Malta Office can direct you to the appropriate freight service providers or handle small-scale cargo queries directly.
Flight Operations in Malta
Emirates operates scheduled flights between Malta International Airport (MLA) and Dubai International Airport (DXB), connecting Malta with the airline’s expansive global network.
Typically, Emirates uses its Boeing 777-300ER aircraft on this route, offering:
- Economy Class: Comfortable seating, entertainment, and international meals
- Business Class: Lie-flat seats, lounge access, and gourmet dining
- First Class: Private suites, premium lounges, and onboard shower spas (on select aircraft)
Some Emirates flights to/from Malta may operate with a stopover in Larnaca, Cyprus, depending on the schedule and seasonal demand.
Why Visit the Malta Office?
In today’s digital age, many travelers handle bookings and changes online. However, visiting the Malta office offers several benefits:
- Personalized Support: One-on-one attention for complex itineraries or problems
- Efficient Problem Solving: Faster resolution for issues that may take longer via call centers
- Local Expertise: Knowledge of regional travel requirements and customs
- Document Handling: Easy access to printed tickets, receipts, and visa letters
COVID-19 Safety Measures
Emirates has maintained high health and safety standards throughout the pandemic. While restrictions have eased, the Malta Office may continue to follow safety protocols such as:
- Sanitization stations at the entrance
- Optional mask use for staff and visitors
- Contactless services where possible
- Encouraging online appointments to reduce wait times
Always check for updates before visiting, especially during periods of rising health alerts or global travel disruptions.
Tips for Visiting the Emirates Malta Office
To make your visit smoother and more efficient, keep the following in mind:
- Bring Valid ID and Booking Reference: Essential for ticket changes or identity verification
- Arrive Early: Offices are usually less crowded in the mornings
- Check Public Holidays: Maltese or UAE national holidays may affect opening times
- Be Clear About Your Needs: Prepare questions or documents in advance
Conclusion
The Emirates Airlines Office in Malta serves as an important hub for customers in Malta and surrounding regions. With a wide range of professional services, experienced staff, and a commitment to customer satisfaction, the office is a key resource for travelers flying with one of the world’s best airlines.
Whether you're booking your next adventure, need support with your Skywards account, or simply have questions about baggage or visas, the Malta office is ready to help. Backed by the global reputation of Emirates, this local presence ensures that every customer receives the attention and quality service they deserve.
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