In today's fast-paced automotive industry, dealerships can't afford outdated, fragmented service systems. Xtime emerges as a modern, unified platform designed to transform the way repair shops operate—optimal for both customers and service teams. With tools for scheduling, inspections, engagement, marketing, and performance support, Xtime helps dealerships drive efficiency, transparency, and growth.
1. Xtime Schedule: Simplifying Bookings, Maximizing Efficiency
At the heart of Xtime's suite is Xtime Schedule, the intuitive tool that brings service appointment booking into the digital age. Available 24/7, customers can schedule service online via mobile or desktop, easily view real-time availability, and receive automated reminders. This streamlined convenience helps reduce no-shows and boosts service retention.
Dealerships benefit too: customizable menus, recall and warranty alerts, ride-share booking (powered by Lyft), and intelligent capacity management help optimize shop utilization and revenue per repair order.
2. Xtime Engage: Elevating the Service Lane Experience
Once the customer arrives, Xtime Engage takes over. This powerful module delivers a seamless, digitally enhanced service visit:
- Self Check-In & Tablet Reception: Customers start the service process themselves, while advisors access walk-around tools and vehicle history instantly.
- Real-Time Text Updates: Keep customers informed with live updates via text, reducing friction and increasing satisfaction.
- Intelligent Diagnostics & Financing: Visual prompts (videos/photos) and flexible payment options such as FlexPay help speed up approvals and grow repair order dollars.
Dealerships using Engage experience notable gains in retention and revenue per repair order.
3. Xtime Inspect: Building Trust Through Transparency
Trust is currency in auto repair. Xtime Inspect transforms diagnostics by allowing technicians to share clear, media‑rich multipoint inspections directly with customers—think photos and videos that showcase vehicle issues. Approvals can happen in as little as six minutes, dramatically accelerating sales.
Alongside transparency, Inspect delivers productivity: mobile inspection access, intra-dealer chat for swift communication, and performance tracking with real-time visuals. Autos get serviced faster, and repair order value grows.
4. Xtime Invite: Winning Back Business Smartly
Not all service recommendations get approved immediately. That’s where Xtime Invite steps in—it sends personalized messages and offers based on past visits or declined services. This tool helps fill slow periods, encouraging lapsed or hesitant customers to return
5. Advisor-Led Performance & Strategic Support
Xtime isn't just software—it's a partnership. Through Performance Management, dealerships get access to expert advisors who support training, reporting insights, branding, campaign strategies, and more.
These specialists ensure dealerships use Xtime effectively and reach their fixed-ops goals—faster.
6. Real Results You Can Measure
Numbers don't lie. Dealers using Xtime from August 2023 to July 2024 saw nearly 50% more dollars per repair order, along with a significant increase in additional repair orders generated monthly.
Success stories echo those metrics:
“With the Lyft and Xtime integration, courtesy rides take 3–4 minutes to arrive.”
— Service Director, Chapman Honda Tucson
“I wouldn’t want to work at a dealership that doesn’t use Xtime.”
— Service Manager, Ferman Volvo
“We transitioned the write-up process to a more personalized and friendly environment.”
— Director of Fixed Operations, Vaden Automotive Group
7. A Look at Recent Product Enhancements
Xtime continues to evolve. Recent updates include:
- KPI Insights Dashboard: A unified view of Schedule, Engage, and Inspect metrics—no more manual report juggling.
- Flex Ride: Enhanced rideshare booking during appointment scheduling.
These upgrades elevate both convenience for customers and efficiency for service teams.
8. Bringing It All Together: Why Xtime Works
Xtime succeeds because it:
- Digitalizes the entire service cycle, from appointment to payment
- Prioritizes transparency with media-rich inspections and flexible approvals
- Engages with smart marketing, reaching out effectively to earlier customers
- Supports dealerships with performance coaching and strategy implementation
- Delivers real ROI, backed by measurable metrics and client satisfaction
- Evolves continually, offering cutting-edge tools and dashboards
By blending intelligent scheduling, deep transparency, targeted outreach, and hands-on support, Xtime redefines fixed operations—from a backend cost center to a front-line driver of customer satisfaction and profit.
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