Booking a flight is always an exciting experience, especially when it's with a prestigious airline like Air India. However, what happens when you realize there's a mistake in your name on the ticket? Whether it’s a minor spelling error or a complete mix-up, having incorrect details can disrupt your travel plans. That’s where the Air India name correction policy comes into play.
In this detailed guide, we’ll explore the ins and outs of Air India’s name correction rules, procedures, costs, exceptions, and tips to avoid common errors. If you’re planning a journey or already booked one and need to correct your name, this article will provide everything you need to know.
Understanding the Air India Name Correction Policy
The Air India name correction policy is designed to help passengers rectify minor mistakes on their flight tickets. Air India recognizes that errors can happen while booking tickets online, over the phone, or through a third-party agent. Therefore, the airline provides a structured process to correct these mistakes without jeopardizing your travel plans.
This policy focuses primarily on correcting spelling errors, adding missing characters, or updating the format of names to match travel documents like passports or government-issued IDs.
Types of Name Corrections Allowed by Air India
Under the Air India name correction policy, the airline allows specific changes depending on the type and extent of the error. It is essential to understand what kind of corrections are permitted to avoid confusion or denied boarding.
1. Minor Spelling Corrections
Minor typos or spelling mistakes in the passenger’s first name, middle name, or surname are allowed. For example:
- “Jonh” can be corrected to “John”
- “Smithh” can be corrected to “Smith”
These changes typically involve one or two letters and are deemed non-critical.
2. Missing Middle Name or Initials
In some cases, passengers may forget to include their middle name or initials while booking. Air India allows the addition or correction of middle names if they match the travel document.
3. Inverted Name Format
If your name and surname were entered in reverse order (for example, “Singh Rahul” instead of “Rahul Singh”), Air India may allow reordering of names without it being considered a full name change.
4. Prefix or Title Changes
If the title is missing or incorrect (like Mr., Ms., Dr., etc.), Air India may permit the correction depending on the ticket status and travel proximity.
Corrections Not Permitted Under Air India Name Correction Policy
While Air India is flexible with minor name corrections, it strictly prohibits certain types of changes, which are considered name changes rather than corrections.
1. Complete Name Changes
Changing the entire name or transferring a ticket to a different individual is not allowed. Tickets are non-transferable under the airline’s policy.
2. Post-Marriage or Legal Name Changes
If your name has been legally changed due to marriage, divorce, or court order, Air India usually does not amend the name on the original ticket. Instead, you may need to cancel the booking and rebook under the new name with supporting documentation.
Procedure to Request a Name Correction with Air India
The process to correct your name under the Air India name correction policy is relatively straightforward. Here’s how you can do it:
Step 1: Review Your Ticket
Carefully check your e-ticket and compare it with your passport or government-issued ID. Identify the discrepancy and ensure that the correction falls within the scope of permitted changes.
Step 2: Contact Air India Customer Support
You must contact Air India’s customer service as early as possible—preferably before your departure date. Name corrections are not allowed at the last minute or during check-in. You can reach Air India through:
- Local Air India offices
- Phone support
- Email (if applicable)
Step 3: Provide Supporting Documents
In most cases, you’ll need to submit a scanned copy of your passport or official ID that matches the correct name. This helps verify your identity and justifies the correction request.
Step 4: Pay Applicable Fees
Depending on the fare type and timing of the request, Air India may charge a name correction fee. This fee can vary and may also include applicable fare differences or service charges.
Air India Name Correction Policy for Domestic vs. International Flights
It’s important to understand that the Air India name correction policy may differ slightly between domestic and international routes.
Domestic Flights
- Name corrections are generally more flexible.
- Corrections can be processed quickly.
- Lower or no correction fees may apply.
International Flights
- Corrections are scrutinized more closely due to passport and visa requirements.
- Documentation is mandatory.
- Higher correction fees or fare differences may apply.
Always check the specific rules for your route when requesting a correction.
Time Frame for Name Corrections
Air India advises passengers to initiate name correction requests as soon as they notice the error. Ideally, name corrections should be made at least 48 to 72 hours before scheduled departure. Late requests may not be honored, especially on international sectors.
If you're traveling within 24 hours and notice a name error, it’s crucial to speak to Air India directly and explain the situation. However, last-minute requests are not guaranteed.
Cost of Name Corrections on Air India
The cost associated with name corrections under the Air India name correction policy depends on several factors:
- Type of fare purchased (Economy, Business, etc.)
- Domestic vs. international flight
- Time left before departure
- Booking channel (online, agent, or Air India office)
Typical name correction charges can range from INR 500 to INR 2500 for domestic routes. International corrections may cost more, and fare differences may apply if the corrected ticket falls under a different fare class.
Booking Channel Matters
Where you book your ticket also plays a role in how your name correction request is handled.
Direct Booking via Air India
If you booked directly through Air India’s website, mobile app, or call center, you can contact the airline directly for corrections.
Travel Agents or OTAs
If you booked through a travel agent or online travel agency (OTA), you must contact them for any corrections. Air India may not process corrections on third-party bookings unless routed through the booking source.
Tips to Avoid Name Correction Hassles
Preventing errors is always better than fixing them. Follow these tips to avoid issues with the Air India name correction policy:
- Double-Check Spelling: Before confirming your booking, verify every letter of your name.
- Use Passport Name: Always use the name exactly as it appears on your passport or ID.
- Avoid Nicknames: Don’t use short forms, initials, or nicknames unless they match official documents.
- Book Early: Early bookings give you time to detect and correct mistakes without stress.
- Read Confirmation Emails: As soon as you receive your ticket, review all details carefully.
FAQs about Air India Name Correction Policy
Q1: Can I correct my name after web check-in?
No. Once web check-in is completed, Air India does not allow any changes, including name corrections.
Q2: Can I correct my name at the airport?
Typically no. Name corrections are not permitted at the check-in counter. You must correct your name in advance through official channels.
Q3: How long does it take to process a name correction?
If documentation is in order and the correction is minor, it may take a few hours to 1–2 business days.
Q4: Will I receive a new ticket after the correction?
Yes. Air India will issue a revised ticket with the corrected name once the request is approved and fees (if any) are paid.
Conclusion
The Air India name correction policy offers a safety net for passengers who encounter name-related errors on their tickets. While the airline is accommodating of minor mistakes, it's important to understand the limits of what is allowed, the procedures involved, and the associated costs.
To avoid last-minute panic or denied boarding, passengers are advised to thoroughly check their booking details and take corrective actions early. By staying informed and proactive, you can ensure that your journey with Air India is as smooth and stress-free as possible.
If your name needs correcting, act quickly, provide accurate documentation, and work directly with Air India or your travel agent. Knowing the rules and acting within the right window can save you from unnecessary hassles and allow you to focus on what really matters—enjoying your trip.
Comments