How to Get a Refund from Viva Aerobus

Getting a refund from Viva Aerobus involves a few steps,search How to Get a Refund from Viva Aerobus which are outlined below to help you navigate the process smoothly. Whether you need to cancel a flight due to a change in plans or unforeseen circumstances, understanding the refund policy and the required procedures is essential.

Step-by-Step Guide to Request a Refund

1. Review Viva Aerobus Refund Policy:

• Before initiating a refund request, it’s crucial to understand the airline’s refund policy. Viva Aerobus typically offers refunds based on the fare type purchased and the reason for the cancellation. Non-refundable tickets may only be eligible for a refund in certain cases, such as flight cancellations by the airline.

1. Cancel Your Booking:

• If your booking is eligible for a refund, the first step is to cancel your flight. This can be done online through the Viva Aerobus website or by contacting their customer service. Log in to your account, navigate to the ‘My Bookings’ section, and select the flight you wish to cancel.

1. Submit a Refund Request:

• After canceling your booking, you need to submit a refund request. This can usually be done through the following methods:
• Online Form: Visit the Viva Aerobus website and locate the refund request form. Fill in the required details, including your booking reference number, passenger information, and reason for the refund request.
• Customer Service: Contact Viva Aerobus customer service via phone or email to request a refund. Be prepared to provide your booking details and any supporting documentation required.

1. Provide Supporting Documentation:

• In some cases, you may be required to submit additional documentation to support your refund request. This could include proof of a medical emergency, death certificate, or other relevant documents depending on the reason for cancellation.

1. Wait for Processing:

• Once your refund request is submitted, Viva Aerobus will process it. The processing time may vary, so it’s important to be patient. You can check the status of your refund by contacting customer service or checking your email for updates.

1. Receive Your Refund:

• If your refund request is approved, the refund will be processed to the original method of payment. This could take several days to a few weeks, depending on the payment method and the bank's processing times.

Important Points to Remember

• Refundable vs. Non-Refundable Tickets: Be aware of the type of ticket you have purchased. Refundable tickets offer more flexibility, while non-refundable tickets may only allow for changes or credit for future travel.
• Cancellation Fees: Viva Aerobus may charge a cancellation fee, which will be deducted from the refund amount.
• Timeframe for Requests: Submit your refund request as soon as possible, as there may be time limits on eligible refunds.

Contact Information for Viva Aerobus

• Website: Viva Aerobus
• Customer Service Phone: Check the Viva Aerobus website for the latest contact numbers relevant to your region.
• Email: Use the contact form available on the Viva Aerobus website for email inquiries.