While the new era of social media shows how businesses deal with their customers, Tawfeer Supermarkets represent a different approach to their followers.
Following the great attention that Tawfeer Supermarkets have gained over the years, the business is showing remarkable interaction with its customers. For Rami Bitar, CEO of Tawfeer Supermarket, it is essential that the stores maintain a well-reputable image on all scales. One of those scales is how Tawfeer deals with possible customers, followers, or interested people on social media.
Between Facebook and Instagram, the stores have shown unique and friendly interactions with all kinds of comments and questions they received. Unlike many businesses whose words are never replied to, Tawfeer Supermarket’s social media team is always keen on trying as much as possible to respond to all kinds of inquiries.
From questions that have to do with different branches and their respective phone numbers to other inquiries about particular products or promotions, Tawfeer Supermarket has represented an amicable image. The team has built a helpful ambiance in which, most of the time, followers or potential customers are getting the needed answers to their questions. This interaction did not vary from question to question, as Tawfeer’s team has managed to answer all sorts of different topics. It didn’t matter if a question was previously relied on or not; what mattered was the fact that each individual with an inquiry gets to receive their answer.
For Rami Bitar, maintaining a welcoming environment for the customers is something that Tawfeer Supermarket is keen on never losing. According to him, the satisfaction of the customers and their happiness is one of the main building blocks for the success of this business. For this reason, Tawfeer Supermarket is always in the face of receiving new customers who are eagerly excited to explore the stores. This is what makes the business stand out.
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