Businesses in the United States added 35 million VoIP lines between 2010 and 2018, and residential VoIP lines increased from 28 million to 76.6 million in the same period. As remote work becomes even more common, VoIP lines will become as ubiquitous as landlines were back in the day.
If you are a small business owner who's searching for the best VoIP phone service providers out there, then we've got some tips for you. Read on to learn how you should choose the ideal VoIP phone service provider that can best serve your business.
1. Security Is Key
Any cloud-based solution like a business VoIP service needs to pay close attention to security. This is a must, and your chosen VoIP provider should convey their security terms to you.
The onus falls on them to provide impeccable security against cyberattacks, which are becoming more common nowadays. Even more so, you will probably be sharing highly-sensitive information about your business on these VoIP communications, so the security needs to be even more robust.
2. Look for Diverse Calling Options
VoIP phone services nowadays have progressed quite a bit since their launch. Choose from many different calling options when using VoIP plans. You could mimic a traditional PBX - this is where your employees would pick up their calls and make phone calls using traditional handset and headset systems.
Or, you could use mobile softphones, which allow the gamut of VoIP functionality to run on their mobile devices. This is highly convenient if your employees are hardly at their desks. Some VoIP phone services also come with their own Android and iPhone apps.
3. How's Their Customer Service?
You don't want to deal with a VoIP phone service provider who sells you their products but then is never around to answer any of your questions. Ensure that they have exceptional customer service from the get-go. Otherwise, you are going to regret your purchase very soon. Also, make sure they are available 24/7 to answer your questions if your business is global or works around the clock.
4. Third-Party Integrations Sweeten the Pot
There are many awesome third-party integrations that your VoIP services can work with. Some of these include Dropbox, Google Drive, Desk.com, and more. Ensure that your VoIP service provider is aware of what kind of third-party integration you can't do without, and choose the one that offers it with your VoIP plans.
VoIP Phone Service Providers - Choose the Right One
If you just need a basic business VoIP phone or you want more, like MMS, SMS, call recording, and video conferencing, then VoIP phone service providers can help. With the tips above, you can choose the best VoIP phone service provider for you.
DLS Internet Services is here to provide you with all the VoIP services you need, from the basic to the very complex, like a white label PBX. If you wish to have a fully branded, unified, and customized solution, then we do white label PBX phone systems for small businesses. Whatever your need, contact us today to get a quote and get started.
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