A customer support chatbot is an automated program that uses AI and machine learning to answer the customer queries. AI chatbots are customer service tools that offer a self-service option that lets users find out the information they need without the help of an agent.
Customer support is similar to live chat tools from a customerโs perspective. However, AI chatbots have advanced automation built in to respond quicker than the human agents. So it is advisable to have the best AI chatbot 2024 for successful customer interactions.
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