Introduction
Southwest Airlines is one of the most popular airlines in the United States, known for its affordable fares, friendly customer service, and flexible travel policies. If you're traveling through Jackson, Mississippi, or need assistance with your Southwest flight, the Southwest Airlines Jackson Office is the go-to place for customer support.
Southwest Airlines Jackson Office Location & Contact Information
Address:
Southwest Airlines Jackson Office
Jackson-Medgar Wiley Evers International Airport (JAN)
100 International Dr, Jackson, MS 39208, USA
Contact Information:
- Customer Service: 1-800-435-9792
- Flight Reservations: 1-800-435-9792
- Baggage Services: 1-888-202-1024
- Website: www.southwest.com
Office Hours:
- Monday - Friday: 8:00 AM – 5:00 PM
- Saturday - Sunday: Closed
Southwest Airlines also provides 24/7 support via phone, website, and mobile app.
Services Available at the Southwest Airlines Jackson Office
The Southwest Airlines Jackson Office offers a range of customer support services, including:
Flight Bookings & Reservations
The Jackson office helps passengers book flights, find discounts, and choose seat preferences. You can book:
- One-way, round-trip, and multi-city flights
- Business Select, Anytime, and Wanna Get Away fares
- Southwest Rapid Rewards award flights
Ticket Modifications & Cancellations
Need to change your flight? The Southwest Airlines Jackson Office assists with:
- Changing flight dates, times, or destinations
- Canceling flights and applying for refunds
- Upgrading tickets to Business Select for added perks
Tip: Southwest Airlines does not charge change fees—you only pay the fare difference if applicable.
Baggage Assistance & Policies
If you have issues with lost, delayed, or damaged baggage, the Jackson office can help with:
- Filing baggage claims
- Tracking lost luggage
- Purchasing extra baggage allowance
Rapid Rewards Membership Support
Passengers who are part of Southwest’s Rapid Rewards Program can get assistance with:
- Earning & redeeming Rapid Rewards points
- Checking elite status benefits
- Booking flights using points
Special Travel Services
The Jackson office provides services for:
- Passengers with disabilities & special needs
- Unaccompanied minors traveling alone
- Pregnant travelers & elderly passengers
Important: If you need special assistance, notify Southwest Airlines at least 48 hours before departure.
How to Book, Modify, or Cancel a Southwest Airlines Flight
How to Book a Flight
Passengers can book flights through:
Southwest Airlines Jackson Office (In-person assistance)
Southwest Airlines Website (www.southwest.com)
Mobile App (Available for iOS & Android)
Customer Service Hotline (Call 1-800-435-9792)
How to Modify a Flight
To change your flight date, time, or seat, you can:
Visit the Southwest Airlines Jackson Office
Log in to www.southwest.com
✔ Call the customer service hotline
Tip: Southwest Airlines allows free flight changes, but fare differences may apply.
How to Cancel a Flight
Southwest Airlines offers flexible cancellation policies:
- Within 24 hours: Full refund for all fares
- Wanna Get Away fares: Credit for future travel
- Anytime & Business Select fares: Full refund to original payment method
Southwest Airlines Baggage Policy
Carry-On Baggage
- Passengers are allowed 1 carry-on bag + 1 personal item
- Size limit: 10” x 16” x 24”
- Must fit in overhead bin or under the seat
Checked Baggage
Southwest Airlines offers 2 free checked bags per passenger!
- First & Second Checked Bag: Free
- Third+ Checked Bag: $75 each
- Weight Limit: 50 lbs per bag
Tip: If your bag exceeds 50 lbs, overweight fees apply.
Frequently Asked Questions (FAQs)
Where is the Southwest Airlines Jackson Office located?
The Southwest Airlines Jackson Office is located at Jackson-Medgar Wiley Evers International Airport (JAN), 100 International Dr, Jackson, MS 39208, USA.
How do I contact Southwest Airlines customer service?
You can contact Southwest Airlines customer service by calling 1-800-435-9792 or visiting the Jackson office during business hours.
Can I book a flight at the Southwest Airlines Jackson Office?
Yes, you can visit the Jackson office to book a flight, modify a reservation, or get travel assistance.
Does Southwest Airlines charge for checked baggage?
No, Southwest Airlines allows two free checked bags per passenger. Additional or overweight bags may have fees.
What should I do if my baggage is lost or delayed?
If your baggage is lost or delayed, immediately contact Southwest Airlines Baggage Services at 1-888-202-1024 or visit the baggage claim desk at Jackson-Medgar Wiley Evers International Airport (JAN).
Conclusion
The Southwest Airlines Jackson Office is a vital customer service hub for travelers flying with Southwest Airlines from Jackson, Mississippi. Whether you need help with booking flights, changing tickets, baggage issues, or Rapid Rewards points, the Jackson office is ready to assist.
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