Dial +1-800-845-9666| When QuickBooks Error 15240

QuickBooks Error 15240 typically occurs when there is an issue with updating QuickBooks or the payroll service. This error can be caused by incorrect date and time settings, incorrect Internet Explorer settings, or problems with the firewall or antivirus software. Here are the steps to troubleshoot and resolve QuickBooks Error 15240

Steps to Resolve QuickBooks Error 15240

1. Verify Date and Time Settings

Make sure your computer’s date and time settings are correct:
Right-click the clock on your desktop and select Adjust date/time.
Ensure the date and time are correct. If not, correct them and click OK.

2. Run QuickBooks as Administrator

Right-click the QuickBooks icon on your desktop.
Select Run as Administrator.
This ensures QuickBooks has the necessary permissions to perform updates.

3. Verify Internet Explorer Settings

Ensure that Internet Explorer is correctly configured:
Open Internet Explorer.
Go to Tools > Internet Options.
Click on the Advanced tab and scroll down to the Security section.
Ensure that Use SSL 2.0, Use SSL 3.0, and Use TLS 1.0 are checked.
Click Apply and OK.

4. Configure Firewall and Antivirus Settings

Ensure that your firewall or antivirus software is not blocking QuickBooks:
Add exceptions for QuickBooks and its related processes in your firewall and antivirus settings.
Refer to your firewall or antivirus documentation for instructions on how to add exceptions.

5. Verify User Account Control (UAC) Settings

Temporarily disable User Account Control (UAC):
Open the Control Panel and go to User Accounts > Change User Account Control settings.
Move the slider to Never notify and click OK.
Restart your computer and try updating QuickBooks again.
Remember to re-enable UAC after the update is complete.

6. Verify QuickBooks File Permissions

Ensure that QuickBooks has the correct file permissions:
Navigate to the QuickBooks installation folder, typically C:\Program Files (x86)\Intuit\QuickBooks.
Right-click the QuickBooks folder and select Properties.
Go to the Security tab and click on Edit.
Ensure that all users listed have Full Control permissions.
Click Apply and OK.

7. Check Internet Connection

Ensure that you have a stable and active internet connection.
Open a web browser and navigate to a few websites to verify your internet connectivity.

8. Update Windows

Ensure that your Windows operating system is up to date:
Go to Settings > Update & Security > Windows Update.
Check for updates and install any available updates.
Restart your computer and try updating QuickBooks again.

9. Manually Update QuickBooks

Manually download and install the latest updates for QuickBooks:
Go to the QuickBooks Update website and download the latest updates for your version of QuickBooks.
Follow the prompts to install the updates.

10. Perform a Clean Install of QuickBooks

If none of the above steps work, perform a clean install of QuickBooks:
Uninstall QuickBooks from Control Panel > Programs and Features (or Add or Remove Programs).
Rename installation folders (add .old to the end of the folder names):
C:\Program Files\Intuit\QuickBooks
C:\Program Files (x86)\Intuit\QuickBooks
C:\ProgramData\Intuit\QuickBooks
C:\Users\[Your User Name]\AppData\Local\Intuit\QuickBooks
C:\Users\[Your User Name]\AppData\Roaming\Intuit\QuickBooks
Reinstall QuickBooks using the latest download from the Intuit website or installation CD.

11. Contact QuickBooks Support

If the issue persists, contact QuickBooks support for further assistance:
You can reach QuickBooks support at +1-800-845-9666 for expert help.

Following these steps should help you resolve QuickBooks Error 15240. If you encounter any issues or need further guidance, feel free to ask!

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