How to Fix QuickBooks Frozen on Remote Desktop?

QuickBooks Desktop is Frozen When Connected Via Remote Desktop

In QuickBooks Desktop, you can set up a remote desktop connection. Using a remote desktop connection, you can work from another computer, or a tech expert or QuickBooks ProAdvisor can remotely enter your computer and perform QuickBooks Desktop operations.

There are two ways to establish a remote desktop connection with another computer: using Microsoft's built-in Remote Desktop Protocol (RDP) or using a third-party application like AnyDesk.

Often, QuickBooks freezes on the remote desktop, or the remote desktop is slow to respond.

How to Troubleshoot QuickBooks Frozen on Remote Desktop?

When QuickBooks freezes on a remote desktop connection using Microsoft Remote Desktop Connection, let's see what to do.

Feel free to contact us if you have any questions about these troubleshooting methods.

Download and Install Windows Update

Using a remote desktop connection requires Microsoft components on both the client PC and the server where QuickBooks Desktop is installed. It is therefore vital that the system is up-to-date with Microsoft components.

It is therefore important that you download and install the latest Windows updates on both your client's computer and your workstation. Let's look at how you can download and install the latest Windows updates on both devices.

• You can open Settings by clicking the Start button and clicking on the Settings icon. Alternatively, you can press the Windows + I button simultaneously.
• Select Windows Update or Update and Security.
• Click on Check for Updates. Download and install the available updates.
• Update Windows by downloading and installing it
• Once all the updates have been downloaded, restart your computer to install them.
• Check if QuickBooks freezes on a remote desktop connection on both the client system and the workstation.

Unfreeze RDP by running the command

Run this command in Command Prompt to unfreeze QuickBooks on remote desktop.

1. Type cmd in the Start menu.
2. Run as administrator by right-clicking on Command Prompt.
3. In the Command Prompt, type the following command:

Add the reg entry "HKLMsoftwarepoliciesmicrosoftwindows ntTerminal ServicesClient" /v fClientDisableUDP /d 1 /t REG_DWORD

• You can now press Enter.
• Check whether QuickBooks Desktop continues to freeze on the remote desktop after restarting the computer.

To unfreeze RDP, run Registry Editor

Run this command in Registry Editor if QuickBooks continues to be slow or gets stuck on a remote desktop.

• By pressing Windows + R, you can
• You will see the Run dialogue box.
• Then type regedit.
• Click OK.
• Go to ComputerHKEY_LOCAL_MACHINESOFTWAREPoliciesMicrosoftWindows NTTerminal ServicesClient.
• Using the right-click menu, select New, followed by DWORD (32-bit) Value. This will add 'New Value #1' to the right side of the window.
• Be sure to type the name correctly. Rename the new item to fClientDisableUDP.
• Double-click the fClientDisableUDP file you just created.
• As the value data, enter 1.
• To unfreeze RDP, run Registry Editor
• Decimal is the preferred base.
• The final step is to tap OK.
• Restart your computer now.

When running QuickBooks from a remote desktop, check if there is a problem.

To unfreeze RDP, run Group Policy Editor

After running the above steps, if still QuickBooks frozen on remote desktop, run the following command in Group Policy Editor.

• By pressing Windows + R, you can
• You will see the Run dialogue box.
• Then type msc.
• Click OK.
• Click here to navigate

Computer Configuration > Administrative templates > Windows components > Remote Desktop Services > Remote Desktop Connection client

• Turn Off UDP On Client can be found by scrolling down.
• Turn off UDP on the client by double tapping.
• In the top left corner of the window, select Enabled.
• Lastly, tap OK.

Use Windows Powershell to run this command

Run a command in Windows Powershell on the server desktop if QuickBooks gets stuck or freezes on the remote desktop.

• Type Powershell in the Start menu.
• Tap on Run as administrator when you right-click Windows Powershell.
• Hit enter after copying and pasting the following command into Powershell.

Using the command line:

/SERVER:WSMC027|select -skip 1|% [$_.Split(‘ ',[System.StringSplitOptions]::RemoveEmptyEntries)}

Connect-RDUser -HostServer WSMC027 -UnifiedSessionID $ID[8] -Force

The exit is zero

Restart the computer once you have finished.

To kill a stuck task, run the command prompt

The remote desktop connection may get stuck when you leave it running while the computer goes to sleep. When this happens, you need to kill the process and restart it.

Follow these steps on the client system where QuickBooks Desktop is installed.

• Type cmd in the Start menu.
• Tap on Run as administrator when you right-click on Command Prompt.
• Tap Enter after entering taskkill /f /im msrdc.exe.
• Restart the system once you have finished.

Launch Clean Boot

This will help you isolate the issue and determine if a background task is causing the issue.

• Type System Configuration in the Start menu.
• Open System Configuration by double-clicking it.
• Select Services from the menu
• Hide all Microsoft services by checking the box.
• Choose all the services you see.
• Restart by tapping the Restart button.
• Restart the system.

Run QuickBooks Desktop on a remote desktop and see if there are any problems.

Establish a Reconnection

There is often a problem with the connection. Therefore, you should check if reconnection can resolve the issue.

• Connect to a different account using Remote Desktop Connection.
• Send the command Ctrl + ALT + Del to the remote computer.
• Click on the Task Manager.
• Select Users from the drop-down menu
• Locate the stuck user account that you cannot connect to.
• Tap on Connect after right-clicking the username.
• Connect to the user account by entering the password.