United Airlines Flight Delay Compensation Policy To help passengers impacted by major delays, United Airlines has a flight delay compensation policy. You might be entitled to reimbursement, which could take the form of meal allowances or travel vouchers, if your flight is delayed for longer than two hours for reasons that are under United's control, like crew problems or maintenance. Keep your boarding card and travel receipts, and notify customer service of the delay. Compensation might not be available for delays brought on by bad weather or air traffic control. For the latest policies and procedures, always visit United's official website.