Are you interested in pursuing a career as an ICT Support Engineer? This article will provide you with all the information you need to know about the profile of an ICT Support Engineer and the documents required to become one. Read on to learn more about this exciting and in-demand profession.
What is an ICT Support Engineer?
Do you want to be one of the ICT Support Engineers? You can find all the information about these Engineers in this article, along with the required documentation to become one. Thus, read through the document to learn more about this exciting, in-demand career profession.
What Is an ICT Support Engineer?
An ANZSCO 263212 ICT Support Engineer ensures the smooth functioning of all the IT systems of an organization. Aside from providing technical support to end users, the ICT Support Engineer troubleshoots hardware and software issues and maintains them. Other responsibilities of the ICT Support Engineer would include the implementation and management of IT projects like network upgrades and system installations.
Duties of the ICT Support Engineer
Here are some main duties that an ICT Support Engineer typically does:
● Provide end users with technical support via telephone, email, or in person.
● Trouble shooted hardware or software issues.
● Installed and configured computer systems.
● Monitor and maintain IT systems.
● Collaborate with IT departments to implement new technologies.
● Create and maintain documentation and asset tracker information for the IT asset.
Required Skills and Qualifications
In short, to form a good ICT Support Engineer 263212, one needs a set of technical talents plus an entire class of problem-solving abilities with equally powerful communication skills. A few of the most necessary sets of skills and general qualifications expected of an ICT Support Engineer are:
Degree in computer science or related field of ICT.
● Certifications in the relevant fields such as CompTIA A+, Cisco Certified Network Associate (CCNA), or Microsoft Certified Solutions Expert (MCSE).
● Possess detailed knowledge of operating systems, network protocols, and hardware components. Strong analytical and diagnostic skills. Good communication and customer service skills.
Mandatory Documents for Becoming ICT Support Engineer:
To be an ICT Support Engineer, the following documents need to be forwarded concerning ACS Skill Assessment-
Resume or CV: It should contain information about your education, work experience, and technical skills related to the job of an ICT Support Engineer.
Certifications: All industry certifications obtained, such as CompTIA A+, CCNA, and MCSE, shall be listed along with copies thereof.
Academic Transcripts: Transcripts reflecting the academic qualifications in the area of computer science or related fields.
Employment Reference: Reference from previous employers or clients that can attest to the technical abilities and work ethics of the applicant.
ACS Recognition of Prior Learning (RPL) Report: The ACS RPL report of the ACS is one of the major documents for skill assessment. It should inform how your past work experience suits the requirements for being an ICT Support Engineer.
Conclusion
This very rewarding journey becomes quite an excellent career option for people who love technology and enjoy problem-solving, such that equipping themselves with the skills and qualifications they require before presenting the documents required for ACS skill assessment will contribute towards success in this dynamic field. For those who can imagine themselves working with computers and services intended to assist others in resolving technical issues, becoming an ICT Support Engineer would be a career option for them.
In short, he/she must also have technical knowledge with good communication skills much loving to technology as well. Gaining the right qualifications and submitting the right documents would lay a strong foundation to face the new growing IT support field.
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