Airlines Are Just Banks Now

The Airlines Are Just Banks Now  compares the airline business to a banking system and criticizes its shift to a profit-driven strategy. The essay emphasizes how airlines treat customers more like account holders than travelers in order to maximize income through surcharges, upgrades, and loyalty programs. It highlights the transition from customer service to profit maximization and looks at the intricacies of frequent flyer programs, which are similar to financial portfolios. Concerns over deteriorating travel experiences and the breakdown of trust are raised by this development. In the end, the article asks readers to think about the implications of this banking-style strategy for the future of customer service and air travel.